Privacy Policy – Phoenix Design & Build

  • Last updated: 19/03/2026
  • Phoenix Design & Build (“we”, “us”, “our”) is committed to protecting your personal data.
  • This Privacy Policy explains how we collect, use, and protect your information when you use our website.

Who We Are

  • Phoenix Design & Build
  • Unit 15
  • Woodfalls Industrial Estate
  • Gravelly Ways
  • Laddingford
  • Kent
  • ME18 6DA
  • Email: hello@phoenixdbltd.co.uk

What Data We Collect

  • Name
  • Email address
  • Phone number (if provided)
  • Any information submitted via contact forms
  • Technical data such as IP address, browser type, and website usage data

How We Collect Your Data

  • When you fill out a contact form
  • When you contact us directly via email
  • Automatically through cookies and analytics tools

How We Use Your Data

  • Respond to enquiries and provide requested information
  • Communicate with you regarding our services
  • Improve our website and user experience
  • Monitor website performance and usage

Legal Basis for Processing

  • Legitimate interests – responding to enquiries and running our business
  • Consent – where required (e.g. cookies or marketing)
  • Legal obligations – where applicable

How We Store and Protect Your Data

  • We take appropriate security measures to protect your personal data
  • Your data is stored securely and only accessed when necessary
  • We retain data only for as long as necessary for the purposes collected

Sharing Your Data

  • We do not sell your personal data
  • We may share data with trusted third-party service providers (e.g. hosting, analytics)
  • These providers are required to keep your data secure and confidential

Cookies and Tracking

  • We use cookies to improve website functionality and performance
  • Analytics tools such as Google Analytics may be used
  • For full details, please see our Cookie Policy

Your Data Protection Rights

  • You have the right to access your personal data
  • You have the right to request correction of inaccurate data
  • You have the right to request deletion of your data
  • You have the right to restrict or object to processing
  • You have the right to data portability
  • You can withdraw consent at any time where applicable

How to Exercise Your Rights

  • You can contact us at hello@phoenixdbltd.co.uk
  • We will respond to all requests in accordance with applicable data protection laws

Complaints

  • If you are not satisfied with how we handle your data, you have the right to lodge a complaint
  • You can contact the Information Commissioner’s Office (ICO) in the UK
  • Website: https://www.ico.org.uk

Changes to This Policy

  • We may update this Privacy Policy from time to time
  • Any updates will be posted on this page